1. Security deposit is non refundable, but can be applied to another session, if session is cancelled due to illness or extenuating circumstances and rescheduled promptly.
2. Cell phone use during sessions (indoor or outdoor) is prohibited.
3. Late arrivals will result in a shorter session time (For example, if you arrive 15 minutes late, there will be 15 minutes less to complete the session). Please arrive early or on time for all scheduled sessions.
4. Session fee is non refundable once images are delivered. Re-shoots are done at the discretion of the photographer.
5. Final gallery will be complete 3-4 weeks from date final choices are received. My heart goes into every image and that takes time. However, if an image or two is needed sooner (for a birth or graduation announcement, etc.) please let me know. Usually, arrangements and adjustments can be made and the digital file can be emailed.
6. Basic retouch will be done to every photograph in final edit, including: small facial scars, blemishes, bruises, under eye circles and light skin smoothing. Additional requests will be added in the form of an upgrade package for $30 and include, slimming and contouring, wrinkle removal and make up enhancement. There will also be additional fees for face/head swapping.
7. A travel fee will be added to any location 35 miles or more from 50501 zip code.
8. I use an Srgb scale when editing and processing my image files. You will need to use a professional printing lab to ensure your prints come out looking their best. Walgreens and WalMart do not have the professional quality that I prefer or recommend. Printing here could cause your images to turn out orangy or even green. Suggestions will be given when images are delivered as to where I prefer you do your printing. There are several online labs that do exceptional work that I highly recommend. All are extremely affordable. I CAN NOT guarantee quality prints from any lab unless it is ordered though the studio.
9. Chantelle Heiskell Photography reserves the right to use any photograph in any form such as, but not limited to, the use in advertising, reproduction, and copyright. All images are copyrighted by Chantelle Heiskell Photography, even those you purchase. Copying, scanning or reproducing images is strictly prohibited. Print-screening images from this website is also against the law. All offenders will be prosecuted accordingly. Prices are subject to change without notice and are non-negotiable. Prices are guaranteed for 30 days after your session. Due to the custom nature of photographic products, no refunds will be issued. By hiring Chantelle Heiskell Photography, you agree to these terms.